Customers... Yes, you!!
We love them. They come in all shapes and sizes, different attitudes and are the purpose for our business existence. They love us because we make them feel welcome, lift their spirits and most times give them a great experience. They come back because we are perfectionists about quality and value and always give them a smile when they leave. People come into our shop and just go wow!! They also leave smiling and happily parting with their money for what they consider excellent value.
We do all this naturally because the environment created by long standing staff fosters the continuation of this high standard of customer service. We do not rest on our laurels and the feedback we get helps us discover more about why we are so good and what areas we can develop even further.
At The Forbidden Fruit, we like to ensure our customers are happy, and their needs and desires are satisfied. We guarantee our produce without hesitation. If our customers are not happy then we refund their money in full or replace the produce, plus we give them something extra to thank them for coming into us with their problem, we would rather they told us than the rest of the world. It takes a lot of effort for somebody to go out of their way to return to us and they are doing us a favour by drawing our attention to problems. We give them a refund plus something to make sure they leave The Forbidden Fruit a satisfied customer.